Reception and waiting
Try the music during a normal check-in conversation. Staff should be able to reach Pause quickly when they want a quiet space. Put the device where the people managing the room can use it.
Healthcare
Background music for the spaces around care
Give reception, waiting areas and staff spaces their own music, with controls your team can reach, from a one-room office to a multi-site group.
eleMusic offers original instrumental background music for healthcare waiting rooms, reception and staff spaces in the US, from a one-room medical office to a multi-site clinic group or health system. Each connected device chooses a station, and a location manager can control the rooms from the web player. Use the speakers and room devices you already have, and give your team a choice of music for each space.
Can waiting areas and staff rooms play different music?
Yes. Each device selects its own station, so a reception tablet can play Light Jazz while a staff room chooses Acoustic Guitar. One amplifier fed by a single device sends the same music to all the speakers on that feed. Separate music in two spaces needs separate playback devices and suitable speaker connections.
Listen to the 8 station previews with the team responsible for the rooms. Soft Piano has piano melodies, Ambient uses slow textures, and Classical offers chamber-style instrumentals: a small string group with flute, clarinet, piano or guitar. The station pages describe what you will hear. Pick by the sound your team wants rather than by an expected effect on patients.
Staff and administrative areas
Give a shared office or break room its own selection without changing the waiting area's station. The location manager can see and control both devices in the same Rooms panel.
What can our office manager control?
The Rooms panel lists connected devices and their playback status. A signed-in manager can change a room's station, play, pause or skip a track, and send a change to all connected rooms. The room device needs eleMusic open and a working network connection to respond.
Local browser volume is adjusted on the device or speakers. A Chromecast receiver has separate remote volume controls. Casting support depends on the browser and receiver, so test the output you intend to use. The setup and controls guide explains the differences and the steps for reconnecting a room.
There is no automatic opening-hours timer today. Make Play all and Pause all part of the team's opening and closing routine, and check each device that was asleep or powered off. A browser may need a tap before it can play audio again.
Do we need to connect patient systems?
No. eleMusic is a standalone music player. There is no reason to connect it to patient records or put patient information into the account, room labels, track reports or support messages. Name devices by their space, such as Reception east or Staff room.
eleMusic provides background ambience only, with no health or clinical claims, and must not be used as part of care or treatment. It is also separate from privacy measures: music is not a substitute for managing conversations at reception, and we make no claim that it protects spoken information. The Terms' patient-information section explains these boundaries.
How do plans work across a clinic or several sites?
Choose a plan by simultaneous playback devices, not by patient count, appointments or staff numbers. A device is one stream: a tablet feeding the ceiling speakers in several rooms counts once. Every plan has the same music catalog, and each physical location needs its own subscription. A clinic's name does not require it to buy the Clinic tier: a one-device site can use Solo.
As listed on October 12, 2026, Solo is $15 a month for 1 device, Practice is $24 for up to 5 devices, and Clinic is $49 for up to 15 devices. Prices in US dollars, plus applicable sales tax. Review device combinations and multi-location pricing before choosing.
For a group with centralized purchasing or contract requirements, contact eleMusic before checkout. A self-serve plan does not imply a custom enterprise agreement or response-time commitment. New locations start with a 14-day trial. A card is required and nothing is due at checkout. A reminder goes to the billing email before the trial ends, and you can cancel in Manage billing or by emailing hello@elemusic.fm. Unless you cancel before the trial ends, the card is charged the plan price when it ends.
Can a health system or a multi-site group use eleMusic?
Yes, as a set of locations under one owner account. Each location is one physical address with its own plan, access code and certificate, and the owner adds the next with Add a location in the web player. Five or more locations take 15% off every location. The discount still applies at ten or more, and groups that size can email for a quote; how multi-location pricing works says which locations count. The American Hospital Association counts 397 US health systems and says "68% of U.S. Hospitals are system-affiliated" (FY2023 survey data, read October 12, 2026); we price a group by its locations and the devices playing at each, not by its beds or departments.
What procurement usually asks, and what is true today:
- Payment. Checkout takes credit and debit cards, processed by Stripe. There is no purchase-order or invoice billing today. The current Terms sell plans to businesses for use at their US premises, and the person who checks out must be authorized to accept them for the organization. A nonprofit or public buyer that proceeds gets the same 14-day trial: a card is required, and the plan price is charged when the trial ends unless you cancel.
- Patient information. eleMusic is not designed to receive patient information, never asks for it, and signs no agreements about it. The FAQ answer on patient information says what to keep out of room labels, track reports and support messages.
- Certifications. eleMusic has no third-party security certification or audit report to cite today.
- Agreements. The Terms recognize a written order form signed by you and by an authorized officer of eleMusic, and Section 9.2 lets such a form change what the standard license includes; nothing else you send us changes the Terms. If your group needs one, contact eleMusic before checkout and we will say what is possible now.
For IT: the player is a web page at elemusic.fm that streams the music over HTTPS in the device's browser (a tablet or laptop connected to the room's speakers, or casting to a TV) with no software to install on the device. No patient system, directory or shared drive is connected. The companies that host the service, deliver the audio, take payments, send account email and catch errors are listed on our service providers page.
Physical therapy, chiropractic and imaging waiting areas can use the same stations: the catalog runs from 50 to 120 beats per minute, with no beat at the slow end and a soft brushed sway at the fast end, so a rehab gym that wants a driving beat should look elsewhere.
What should we test before bringing it into the office?
Choose one non-clinical space
Start in reception or a staff area with a clear person responsible for the music. Audition more than one station on the speakers you intend to use.
Try the daily controls
Pause from the device and from the office manager's panel. Restart the browser, check the device's room label and confirm who can reconnect it with the access code.
Check the subscription scope
The music plays inside the subscribed premises through eleMusic. Phone hold systems, an in-house TV or video channel, events and a second site are outside it (Terms, Section 9.2); other audio services are separate. The certificate explanation sets out what the catalog documentation does and does not say.
On licensing, eleMusic says only this: eleMusic does not register its generated catalog with ASCAP, BMI, SESAC or GMR. ASCAP's and BMI's health care licenses each distinguish a facility from a professional office: BMI's health care license, as read on October 12, 2026, says its licensed premises "shall specifically exclude (1) doctors, dentists or other professional offices not located within a health care facility" (Music License for Health Care Multiple Use License, Section 1(a)). That is BMI's wording for its own license; whether your location needs any license is a question for your attorney. Our guide to ASCAP, BMI, SESAC and GMR quotes what the ASCAP, BMI and SESAC filings say about professional offices, and notes that no GMR filing is listed. The license names for clinics, spas, hotels, schools and offices sit side by side in Do you need a license to play music in your business?
This page is general information about US law and business music services. It is not legal advice, and reading it does not create an attorney-client relationship. For advice about your practice, talk to a lawyer.
eleMusic is PRO-free: it never registers its tracks with ASCAP, BMI, SESAC or GMR, so there is no performing rights fee for the music you play through eleMusic. Radio, TV, music on hold and any other music you play still need their own licenses. We cannot control or verify what others register, and we do not promise that no PRO or other person will contact you or make a claim. The certificate describes our catalog and your subscription; it does not determine your practice's legal obligations. The certificate is not a license from any performing rights organization and is not legal advice.
ASCAP, BMI, SESAC and GMR are trademarks of their respective owners. eleMusic is not affiliated with or endorsed by any performing rights organization.
Running a dental practice? Our dental overview and dental music guides cover the front desk, waiting room and room-by-room setup in more detail.
Sources
- eleMusic Terms of Service: background playback permission, accessed October 12, 2026
- eleMusic Terms of Service: what the license does not include, and the order form, accessed October 12, 2026
- eleMusic Terms of Service: patient information and product scope, accessed October 12, 2026
- eleMusic Terms of Service: one plan for each location, accessed October 12, 2026
- eleMusic Terms of Service: payment methods, accessed October 12, 2026
- eleMusic Terms of Service: what the agreement is made of, accessed October 12, 2026
- eleMusic: service providers and other third parties, accessed October 12, 2026
- eleMusic pricing: the multi-location discount, accessed October 12, 2026
- eleMusic FAQ: patient information, accessed October 12, 2026
- American Hospital Association: Fast Facts, U.S. Health Systems 2025 Infographic (FY2023 AHA Annual Survey), accessed October 12, 2026
- BMI: Music License for Health Care Multiple Use License, Section 1(a), accessed October 12, 2026
Hear it in your own rooms.
Eight instrumental stations and one access code, on a tablet or laptop in each room, or cast to your TV. From $15 a month for one device; Practice covers up to 5 devices for $24.
New locations start with a 14-day trial. A card is required and nothing is due at checkout. A reminder goes to the billing email before the trial ends, and you can cancel in Manage billing or by emailing hello@elemusic.fm. Unless you cancel before the trial ends, the card is charged the plan price when it ends. See the Terms of Service and the Refund and Cancellation Policy.