Calm, instrumental music in each room
Pick from 8 music stations, from Calm and Soft Piano to Light Jazz and Elevator Music. Every device picks its own station, so the waiting room and a treatment room can play different music. Hear the stations.
Company
About eleMusic
The company behind the music, what it stands for, and how to reach it.
eleMusic is a background music subscription for US locations, run by eleMusic Inc., a Delaware corporation. It has been live, with paid plans, since October 3, 2026. Each location gets 8 stations of original instrumental music, generated and mastered by eleMusic, that play in the browser on a tablet or laptop, or cast to your TV, priced by how many devices play at once. To reach us, email hello@elemusic.fm.
Who is behind eleMusic?
eleMusic Inc. is a Delaware corporation, founded by Joshua Nelson. The company is based in San Francisco, California. It was incorporated in September 2026 and began selling plans to practices on October 3, 2026. eleMusic is the name of both the company and the service: the web player, the music stations and the certificate that each location with an active plan or trial receives.
Plans are sold only to businesses, for use at their business premises, and only in the United States: every location must be in one of the 50 states or the District of Columbia (Terms, Section 14.1 and Section 14.14). Our launch focuses on independent dental practices, from a single office to groups with several locations. We also welcome clinics and health systems, massage studios and spas, acupuncture clinics, hotels and schools; find the guide for your setting to check the product and purchasing fit.
Why did we build eleMusic?
We started with independent dental practices, where music plays in rooms with very different jobs: the waiting room, the front desk and the chair. The same room controls and instrumental catalog can also serve reception areas, staff rooms and shared spaces in other settings. Personal streaming accounts are licensed for personal, non-commercial use, which is why business music services exist (our Spotify guide quotes the terms). eleMusic is one of them, built around three practical needs for background music.
A price per location
One plan per location, sized by how many devices play at once: Solo is $15 a month for 1 device, Practice $24 for up to 5 devices, and Clinic $49 for up to 15 devices. A device is one stream: a tablet feeding the ceiling speakers in several rooms counts once. See pricing.
A clear record of where the music comes from
Every track is generated for eleMusic from our own station recipes, then checked and mastered by us before it reaches you. Every location with an active plan or trial gets an Original Catalog Certificate in its name. What the certificate covers.
The certificate describes our catalog and your subscription; it does not determine your practice's legal obligations. Other music, radio, TV and on-hold audio are outside its scope. The certificate is not a license from any performing rights organization and is not legal advice.
For the full story of the catalog, from station recipes to mastering, read How the music is made.
What does eleMusic believe?
These are the commitments the rest of the service is built on. Where a public policy says the same thing, the section is linked.
- No ads. Our Privacy Policy says: "We show no ads in eleMusic, and we do not use advertising services, advertising pixels or advertising cookies." We do not sell or share personal information (Privacy Policy, Section 8).
- Instrumental only. Every music station is instrumental. No vocals, no ads, no commercial recordings.
- Nothing about your patients. No microphone, no patient information, ever. eleMusic plays music. It is not designed to receive information about patients and does not need any. Under the Terms, a practice must not enter or send patient names or any other patient information anywhere in the service, including practice names, room labels, notes sent with a flagged track and emails to us (Terms, Section 12.1).
- Straightforward pricing. Plan prices are published per location on our pricing page. Annual plans cost ten times the monthly price, so two months are free. Five or more locations take 15% off every location. Prices in US dollars, plus applicable sales tax. If we raise a list price, we tell the owner of each affected location by email at least 30 days before the increase applies (Terms, Section 14.7).
- No phone call to cancel. Cancel anytime in Manage billing, or by emailing hello@elemusic.fm. Cancelling takes effect at the end of the period you have paid for. Each location has its own plan, so cancelling one does not cancel the others. We do not refund the unused part of a month or a year, and our Refund and Cancellation Policy says so at the top.
- Describe the music, nothing more. We describe how the music sounds, such as its instruments and tempo, and make no health or clinical claims about it (Terms, Section 12.3).
How can I check eleMusic before I pay?
Four things are public, so you can check them without taking our word for it.
- The music. A 30 second preview of each station plays on the stations page, with no account needed.
- The catalog. Each station's page describes its sound in plain musical terms: its tempo range, typical track length, most common keys and styles.
- The certificate. The certificate page prints a specimen of what a location's certificate shows, line by line.
- The policies. Every policy is public in the Legal Center, and each one shows its version and effective date at the top.
The last check is the trial itself. New locations start with a 14-day trial. A card is required and nothing is due at checkout. A reminder goes to the billing email before the trial ends, and you can cancel in Manage billing or by emailing hello@elemusic.fm. Unless you cancel before the trial ends, the card is charged the plan price when it ends. The pricing page explains how the trial works and what happens when it ends.
Who charges my card?
eleMusic Inc. does, through Stripe. The Terms of Service say:
eleMusic Inc. is the seller of every Practice Plan. Payments are processed by Stripe, our payment provider, on checkout and billing pages that Stripe hosts.
eleMusic Terms of Service, Section 14.5, version 2026-10-11, read October 11, 2026
Charges appear on a card statement under a descriptor that includes ELEMUSIC. We do not collect full payment card numbers (Privacy Policy, Section 3.9). If a charge looks wrong, email us before disputing it with your bank, so we can try to fix it (Terms, Section 14.13).
How do I contact eleMusic?
Email hello@elemusic.fm. One email address reaches us for everything: questions, billing, privacy requests and legal notices. Include your organization and location name so we can find your account. Please never send patient information, passwords, access codes or full card numbers.
| If you need to | Do this |
|---|---|
| Ask a question or fix a billing problem | Email hello@elemusic.fm with your organization and location name. |
| Cancel or change a plan | Sign in to the eleMusic player and open Manage billing. You can also cancel by email. |
| Report a track that sounds wrong | Use Flag this track in the player. A flagged track may be taken out of rotation while we look into it. |
| Answer a letter about the music at your practice | Don't ignore it. Forward it to us. We aim to send your certificate, the verification link and a response template within 2 business days. That is a target, not a promise. Our guide to these letters explains what to gather. |
| See, correct or delete your personal information | Email us from the address on your account. The Privacy Policy explains how requests work. |
| Send a copyright notice | Follow the Copyright and IP Policy, which lists what a notice must include and how to reach our designated agent. |
| Send a legal notice | Email us, or send it by mail or courier to the address below (Terms, Section 27.4). Service of legal process goes to our registered agent, as the law requires. |
Mailing address for notices
eleMusic Inc., Attn: Legal
8 The Green, Suite B, Dover, Delaware 19901
Every route, with the full details, is on our contact page.
Where can I read eleMusic's policies?
All of them are public: the Terms of Service, the Privacy Policy, the Refund and Cancellation Policy, the Copyright and IP Policy and the Subprocessors list, all gathered in the Legal Center.
Sources
- eleMusic Terms of Service, version 2026-10-11, accessed October 11, 2026
- eleMusic Privacy Policy, accessed October 11, 2026
- eleMusic Refund and Cancellation Policy, accessed October 11, 2026
- Contact eleMusic, accessed October 11, 2026
Hear it in your own rooms.
Eight instrumental stations and one access code, on a tablet or laptop in each room, or cast to your TV. From $15 a month for one device; Practice covers up to 5 devices for $24.
New locations start with a 14-day trial. A card is required and nothing is due at checkout. A reminder goes to the billing email before the trial ends, and you can cancel in Manage billing or by emailing hello@elemusic.fm. Unless you cancel before the trial ends, the card is charged the plan price when it ends. See the Terms of Service and the Refund and Cancellation Policy.